How to Call Service Canada from Abroad
Service Canada's toll-free pension line (1-800-277-9914) only reaches from inside Canada and the US. Here's the number it gives for callers elsewhere — verified from canada.ca — and what it costs to call from your browser.
Not affiliated with Service Canada.
1-800-277-9914 Canada/US line — for calls inside Canada and the US
Catalogue rate for a Canada landline: $0.03/min · no subscription.
This number is for calls inside Canada and the US
1-800-277-9914 is the toll-free number Service Canada lists for callers inside Canada and the United States — not the line to dial from anywhere else. From other countries Service Canada gives the collect line above, 1-613-957-1954, on the same Old Age Security contact page.
Per-minute, only for connected time
Calling a Canada landline is $0.03 a minute on Parlacall. You pay for connected minutes only, credit doesn't expire, and the exact rate shows before you dial — so a long hold stays cheap.
What to have ready
- Have your Social Insurance Number (SIN) ready when you call.
Parlacall places the call but can't complete a Service Canada identity check for you. If you're asked for a code sent to your phone or through My Service Canada Account, it goes to your own device, not to this call — keep it reachable before you dial.
If you'd rather not call
You can also submit an eServiceCanada Service Request Form and Service Canada calls you back within two business days, or use My Service Canada Account online for application status, payment details, and tax slips.
The situation this solves
You're drawing a Canadian pension — Old Age Security or the Canada Pension Plan — while living overseas, and a payment or application question needs a person at Service Canada. Service Canada frames 1-613-957-1954 as a collect number for callers outside Canada and the US, but it's an ordinary Ottawa line you can dial straight from your browser and pay Parlacall's per-minute Canada rate instead of arranging a collect call.
Calling Service Canada from abroad — questions
What number do I call Service Canada from when I'm outside Canada?
- Service Canada publishes 1-613-957-1954 as a collect line for pension questions from callers outside Canada and the United States, open Monday to Friday, 8:30am to 4:30pm Eastern Time. You can dial it directly from your browser.
Why won't the 1-800-277-9914 number work from abroad?
- That's a North American toll-free number Service Canada lists for callers inside Canada and the US only. From other countries it gives the 1-613-957-1954 line instead, on the same Old Age Security contact page.
What does it cost to call Service Canada from another country?
- You pay Parlacall's per-minute rate for a Canada landline, only for connected minutes, with no subscription and the rate shown before you dial — so a long hold stays cheap.
What do I need before I call Service Canada?
- Have your Social Insurance Number (SIN) ready, as the Service Canada contact page asks, so the agent can find your Old Age Security or Canada Pension Plan file.
Not affiliated with Service Canada. Number verified on Jul 23, 2026 from canada.ca.